Home deliveries
Company S…, Mr M….
5 delivery men

«One of our customers in the distribution sector asked us to keep him informed of the movements of certain deliveries we did for him. By using the LiveTask services, our delivery men informed us of the pick up and completion of each delivery. All the information was automatically sent to our client who could visualize on his personal schedule the evolution of each delivery and could, as a result, measure the quality of our services and our rate of punctuality».

People transportation
Mr G…
3 vehicules, 20 subcontractors

«Baring in mind my activity, I was looking for a very reactive scheduling and task distribution system. Call centre, SMS, there were no ideal solutions. With LiveTask, I can schedule, modify and distribute the operations to my staff or sub contractors quickly and easily. If there is an emergency, I can modify my schedule and each person concerned is automatically informed of the updates. My partners can see their schedules on the Internet and can confirm their agreement either by phone or by Internet. As far as my 3 employees are concerned, they use our iPhones® to check their schedule, it’s a fantastic work tool… ».
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Personal services
Company E…., Ms V…
4 people

«I recently set up my company and was looking for a simple, economic, easy to set up schedule with no investment… In a couple of minutes, I signed up for the free, no subscription trial period with LiveTask and started using it immediately to organise the scheduling of my orders. I took advantage of the 4 weeks to set up my procedures and follow my staff in the field via their mobile phones. From my desk I could see the evolution of my clients’ on-going and future operations and can as a result optimise my staff’s schedules. I’ve set up the system to be immediately informed on my mobile of events in the field. All the home delivery clients are automatically informed in real time by SMS of their delivery time.».
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Rail transport
Regional office…, Mr B…
12 people

«I was looking for simple and efficient way to be informed in real time of what is going on in the field and to be able to automatically relay the information to our scheduling PC. With LiveTask, we can now optimise our daily work even more so as the application is so easy to use. Today we are capable to plan all incidents and guarantee our clients complete transparency in real time on the delivery time of their containers.».
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Park management
Company V..., Mr G...
25 people

The company V… designs and manages parks for the public authorities in the region of Portland, Oregon as well as for companies and some individuals. It has a staff of 25 professionals in the field. Mr G., manager of the company, had an organisational problem: “Our job is closely linked to the weather, and the guys didn’t always come to the office in the morning before going to the different sites. We also have to deal with emergencies and adapt quickly to various unforeseen problems. We have certain difficulties to organize the work and to be in contact with the field teams to inform them of their schedule in real time.” LiveTask offered an easy solution and considerably reduced useless communication and the stress that it generated. The visual schedule, linked to the field teams via their mobile phones, has made work organisation much easier for everybody. Having said that Mr G had a surprise: “The principal gain from LiveTask was not where we expected it to be, and that was a surprise for us as it wasn’t an objective and we hadn’t imagined it. It transpired that every day and for each operation the team leader entered the time spent on the work site directly into his mobile phone. As well as improving the administrative side of things, we remarked that the time spent on site was superior to the estimations made at the end of the week. Our invoicing increased by 8% which went directly into our profits! It was a fantastic surprise: many advantages for a simple, easy to use and cheap service.
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Plumbing, heating, renewable energies
Company E...
25 people

The company E has developed a range of activities based around its principal activity of plumbing and heating. The office assistant, Mrs L., - much more than a simple secretary as she organised planning and invoicing – is under constant pressure as result of emergencies and unplanned events: “The management of the 9 installer’s schedules was a real puzzle: the planned jobs were being mucked around by emergency interventions, especially in autumn when boilers were being restarted.” She goes on: “Also we can’t always contact the guys on the road because some of them don’t answer the phone.” With LiveTask, the company E schedules installations, distributes them to the teams and easily integrates emergencies and unplanned events in its very visual planning. As soon as a new operation is planned or a planned operation modified, the operator will automatically receive the information on his phone. At the other end, the operator enters the delays and cancellations that occur daily. Mrs L.’s work has changed: “I now have a visual schedule that I can easily manage, and I don’t have to spend all my time on the phone to the guys to tell them about changes or to find out where they are. Also when I have the client’s phone number, he or she receives an SMS informing of delays or cancellation of the intervention; he or she no longer has to wait for hours without the operator not turning up”. The Manager, Mr N, is equally satisfied: “LiveTask has doubled our customer satisfaction; as they are better informed they are more forgiving for delays and cancellations – they can reorganise. In a town like ours, word of mouth is very efficient and we have improved our image. Also the relationship between the assistant and the guys has calmed down and she now has more time to keep up with invoicing: our cash flow has improved” He also adds: “for no more than €100 per month, LiveTask has changed our daily life".
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Urgent transport
Company E…. Mr S….
200 drivers, 16 offices

«We wanted to be able to send immediately all the necessary information to carry out our transport orders to our 200 drivers and to be sure that each stage of the operation was carried out correctly. With the LiveTask solutions we are in contact permanently with our drivers who receive their instructions on their mobile phones and keep us up to date in real time on their operations. There is no need to equip our drivers with specific material; we use the driver’s mobile phones and a simple Internet connexion. We inform our customers of the global positioning of their goods using our driver’s mobile phones.».
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